What counts as a screenshot?

Only captures the customer approved. Denied or expired requests never count against your quota.

Can you capture without consent?

No. The SDK is technically unable to capture until the user responds to the popup. Live view shows a persistent indicator.

You choose the retention window (30–365 days), captures are encrypted at rest, and deletion requests cascade to webhooks.

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Consent-first screen capture for support teams

See exactly what your caller sees.

Add a tiny SDK to your iOS, Android, or web app. When a customer calls, your agent requests a screenshot — the customer taps Allow— and it's on the agent's screen in seconds.

Start free Try the agent console

Free plan · no card required · 5-minute install

How it works

From "can you describe it?" to seeing it — in three steps.

1

Drop in the SDK

Three lines on iOS, Android, web or hybrid. Identify the user after sign-in — or don't: anonymous callers just read a short pairing code to your agent.

Snaply.init({ key: "snap_live_9f2k…" })
// optional — after sign-in:
Snaply.identify({ id: "usr_20481", name: "Maya K." })

2

Ask, don't take

Snaply shows a native permission popup on the device. Nothing is captured until the customer taps Allow.

Share a screenshot?

Nothing is captured until the customer taps Allow.

Don't allowAllow once

3

It lands where you work

The screenshot appears in the agent console and POSTs to the webhook URL you set on the product.

Agent console

Your webhook URL

Capture history

Built for support desks

Everything between the call and the fix.

Works on every stack

iOS, Android, web and hybrid wrappers — one small SDK for each, one console for all.

Know who’s calling

Your app passes a name or user ID; we tie it to the device ID so agents search by either.

Three capture modes

Ask every time, approve once per session, or live view. Configure per product.

Webhook delivery

Every capture also POSTs to your endpoint — pipe screenshots into your own ticketing.

Device context attached

OS, app version, locale, battery, network — the details engineers ask for, on every capture.

Annotations

Agents draw boxes and arrows on captures, then hand engineering a bug they can actually see.

Put eyes on the problem.

Create a product, drop in the key, and take your first consented screenshot today.

Start free See pricing

Talk to us

Questions before you build?

Tell us about your support flow and we'll help you scope it — SDK, consent modes, volume, and data residency.

Contact sales hello@snaply.io

Sales

Plans, volume & procurement

sales@snaply.io

Support

Integration & SDK help

support@snaply.io

Security & privacy

DPA, data residency, audits

security@snaply.io

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